Your residents already spot the problems first. CiviSnap turns what they see into one structured, real-time stream. Every report arrives with a photo, exact location and category, addressed to the right team from the start.
When a resident reports an issue to you, it arrives in your inbox by email. That is a great start. But an email can still land with whoever happens to open it, and not everyone is sure who should pick it up.
We can change that. CiviSnap can be customised to plug straight into the systems your team already runs on, your CRM, ticketing, or works and asset management. Every report is logged, categorised and sent to the right team automatically, and tracked from the moment it lands.
Talk to us about integrationNo more piecing together a vague phone message. Reports arrive ready to action.
Reports arrive with photo, location and category. Act immediately, no back-and-forth.
Spot hotspots and recurring issues, and allocate resources with real community data.
Residents send complete, correctly-addressed reports, so your team does far less manual triage.
Two-way updates keep residents informed and build trust in council services.
A live view of open issues by type, location or status. Stay ahead of problems.
Catch small issues early, before potholes become road failures and hazards become claims.
CiviSnap sits in front of the systems you already use. No rip-and-replace required.
Photo, GPS location, category and timestamp, consistent every time and ready to action.
CiviSnap suggested the right contact as the resident reported, so it lands in the right place the first time, not your triage queue.
Status flows back to the reporter as you work it, cutting the follow-up calls to your team.
We're onboarding councils and organisations now. Tell us what systems your team uses and we'll show you how CiviSnap can fit right in.
Get in touch